frequently asked questions

How can we help you?


How will orders be shipped?

Your books will be sent in one shipment directly to your school. You can view tracking, order information, and more within your Love My Library dashboard. Love My Library covers all shipping costs.

Can orders be shipped to the reader's home?

We do not currently have the option to send directly to a reader's home.

Will there be a report with teacher and reader names?

Yes, you will find three reports in your librarian dashboard. We highly recommend you print the PDF of each from there to cross reference and distribute.

How long after my event ends should I expect my full order to arrive?

Readers have 10 business days to make their selections after the event ends. Orders are submitted, packed and shipped. Please allow 10-14 business days from the end of your event to receive your items.

What if books are on backorder?

The reader store has real time inventory, so you should not experience any out of stock items. Should a student attempt to order a book that is out of stock, they will be notified and given 3 days to order a different item.

What if books arrive damaged or missing?

Please notify us of any issues within 5 days of receipt. We will investigate and make arrangements for a replacement or credit.

What if a reader changes their mind on an order?

Once a reader purchases books all sales are final.

Can I view reader orders from my dashboard?

You can access a reader's dashboard from your dashboard if applicable. Otherwise, the readers' orders will be on the printable report on your dashboard.

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